The Partnership to End Homelessness (The Partnership) is pleased to announce two 12-month pilots intended to support innovations in Permanent Supportive Housing (PSH). These grants are made possible through the generous support of The Morris and Gwendolyn Cafritz Foundation, a member of the Partnership’s Leadership Council.
Across our region – and the country - PSH programs have a proven track record as the solution to end chronic homelessness for individuals and families. In 2024, over 500 people in DC moved into housing thanks to vouchers provided through the PSH program.
However, navigating the PSH system can be complex and time-consuming – for many, taking over a year before they move into permanent housing. The Partnership is committed to strengthening the PSH system through the DC PSH Innovation Lab Pilot and other critical investments.
DC PSH Innovation Lab Pilot grants are intended to address key challenges identified by front line case managers and clients with the ultimate goal to improve program quality.
The Partnership is excited to announce the first DC PSH Innovation Pilot grants to Edgewood/Brookland Family Support Collaborative and Woodley House/Pathways to Housing DC.
Edgewood/Brookland Family Support Collaborative (E/BFSC) - Stable Steps Program ($130,000)
Launched in 1996, Edgewood/Brookland Family Support Collaborative (E/BFSC) strengthens families and communities in DC’s Ward 5 & 6 through a wide range of services including workforce development, school-based programs and housing stabilization (including PSH).
The organization’s new Stable Steps program will use structured incentives and client-centered engagement techniques to help increase housing retention among PSH clients. Participants will receive welcome kits including essential household items and grocery vouchers, as well as incentives encouraging them to expedite the housing voucher application process, regularly attend case management sessions, and maintain lease compliance. PSH clients will also develop leadership skills as they support new participants through structured peer mentorship sessions.
"E/BFSC is excited to partner with the Greater Washington Community Foundation to enhance our service provision and positively impact the lives of the PSH participants in our program. This investment will support our efforts to ensure all of our participants have a safe, stable, and affordable place to call home."
- Ronald E. Smith, Jr., Chief Executive Officer, Edgewood/Brookland Family Support Collaborative
E/BFSC hopes that Stable Steps will lead to an increase in lease compliance rates and a decrease in eviction rates. As part of the pilot, E/BFSC will create a toolkit with implementation guidelines, training materials for case managers, and data collection tools so the program can be scaled and adapted by other PSH programs.
Woodley House and Pathways to Housing ($150,000)
Woodley House and Pathways to Housing DC will use the grants funds to pilot A.I. technology to dramatically reduce the administrative workload for its PSH case managers and clinical teams.
Founded in 1958, Woodley House provides personalized mental health supportive services and housing for DC residents across four Wards – and recently became a certified provider for PSH in 2023. They have partnered with Pathways to Housing DC – a longtime champion of PSH and wraparound service provider – to tackle one of the most daunting parts of the PSH system – paperwork.
For every individual entering the PSH system, case workers are required to spend countless hours documenting, notetaking, and coordinating across systems and organizations – just so that those they serve can get the resources they need. The mountain of administrative burden combined with the dire conditions that clients face on a daily basis can quickly lead to burnout and in some cases organizational turnover – which can cause serious delays for those trying to navigate the PSH system.
To combat this, Woodley House and Pathways to Housing DC will leverage the power of A.I. through the Eleos Health Platform- one of the most widely adopted AI platforms in behavioral health.
Eleos uses artificial intelligence to reduce time spent on documentation by up to 70 percent, allowing staff to spend more time working with clients. This outcome benefits both the organization’s mission and its fiscal stability and longevity – since PSH providers can receive reimbursement through Medicaid for services provided to those experiencing homelessness.
“Since our founding 67 years ago, Woodley House has been innovating to better address the needs of Washingtonians facing behavioral health challenges and the risk of homelessness. With this generous grant, we’re thrilled to continue our legacy of innovation, using cutting-edge A.I. technology to benefit Woodley House’s PSH clients, staff and community.”
- Ann Chauvin, Executive Director, Woodley House
Woodley House and Pathways to Housing DC hope to see workforce recruitment, job satisfaction, and retention increase over the course of the pilot program. They also hope to see revenue from client services reimbursement increase as case managers are able to spend more time working with clients and less time doing paperwork. The goal is that this additional revenue could be used to fund the technology after the grant has ended.
Woodley House, Pathways to Housing DC, and E/BFSC will all provide quarterly updates on their progress to the Partnership. They will also receive technical assistance and evaluation support from the Corporation for Supportive Housing throughout the year.
Advocate Rachelle Ellison, a member of the review committee speaks at a Partnership Event in October 2023.
Grantmaking Grounded in the Community
Advocate Rachelle Ellison, a member of the review committee, said, “I am really excited about the innovative proposal that Woodley House and Pathways to Housing put forth, and I am praying for their success. And Edgewood’s Stable Steps program is so client-centered – I really think it will empower and uplift clients.”
The DC PSH Innovation Lab Pilot was designed based on community feedback, including a series of focus groups with PSH leaders, case managers, and clients. Nonprofit partners were selected by a review committee consisting of Partnership staff, advocates with lived experience of homelessness, and representatives from the DC Interagency Council on Homelessness and the Corporation for Supportive Housing.
Proposals were evaluated based on their level of innovation, client-centeredness, and collaboration – with preference given to pilots that could be launched quickly, had outcomes that could be measured at the end of the pilot year, and could be scaled and replicated by other organizations.
The DC PSH Innovation Lab Pilot continues the Partnership’s long-standing commitment to strengthening PSH in the District. Since its launch in 2019, the Partnership has made investments in flex fund grants to help expedite housing placements for PSH clients and assisted nonprofit providers in their transition to billing Medicaid to fund PSH services. You can support grants like these by making a contribution to the Partnership’s Grantmaking Fund.
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